11/9/2023 0 Comments Seagate SeaTools![]() I expect you will see the same dummy serial number. If you want to prove this for yourself, remove the PCB with a Torx screwdriver and power it up on its own. See your product manual for which Toolkit activities are supported by your drive. I suspect that both drives failed to reach the SA at one time, in which case they would have reported the dummy serial number, model number and firmware version in the ROM. Get the most out of your storage solution with easy-to-use tools such as Backup, Mirror, Sync Plus, Seagate Secure, and RGB and Status LED Management. When a drive cannot access the firmware area in the reserved section of the platters (System Area = SA), it defaults to identifying itself with a dummy ID stored within the "ROM" on the PCB. XxxxxxAx - Self-Service SeaTools Test Code ![]() It appears that the test codes have changed in recent times, but my understanding was (in 2013 ?) that the second last digit identifies the failing test, as follows: It is generated from the drive's serial number and the number of the failing test. SeaTools is for Seagate 8X/quotemsgI didn't think about the possibility of Western Digital having their own diagnostic tool. Edit: Hmm, you might want to use WD's diagnostic tools on a WD drive. This code is an encoded hexadecimal number which is unique to each drive. If SeaTools gave you a diagnostic code when it failed, write it down, request an RMA and see what Seagate has to say about it. Can someone help me understand what is going on?Īs part of the RMA process, a user needs to obtain a SeaTools "test code". ![]() Here is the log file note the failed tests on two different dates - they are on two different hard drives. This is why the Seatools log file got appended. Here's the bizzarre part: both of these drives are showing up as the same S/N in Seatools - and not what is printed on the label on the hard drives. The replacement drive could be formatted by my Mac, but the Short Generic failed. ![]() The first one could not even be formatted (Seatools said cyclic redundancy check failed). But having terrible luck with the quality of the drives being shipped. I found Seagate Ironwolf 4TB drives on Amazon for $15 less than the WD Reds. ![]()
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